Welcome to Desire Homemade (“the Website”). These Seller Terms and Conditions (“Terms”) outline the rules and guidelines that apply to sellers using our platform to list and sell their products. By registering as a seller and listing your products on Desire Homemade, you agree to abide by these Terms. If you do not agree with any part of these Terms, please refrain from using our platform as a seller.
1. Seller Registration and Account:
To become a seller on Desire Homemade, you must create an account and provide accurate and complete information during the registration process. You are responsible for maintaining the security of your account credentials and keeping your account information up to date.
2. Product Listings:
When listing products on Desire Homemade, you agree to the following:
Accurate Information: Provide accurate, truthful, and complete information about your products, including descriptions, images, prices, and shipping details.
Intellectual Property: Ensure that you have the necessary rights to use any trademarks, logos, images, or content associated with your products. Do not infringe upon the intellectual property rights of others.
Prohibited Items: Do not list prohibited items, including but not limited to illegal, counterfeit, or restricted products. Refer to our Prohibited Items Policy for more information.
3. Pricing and Payments:
Accurate Pricing: Ensure that the prices listed for your products are accurate and up to date. Any discounts, promotions, or sales must be clearly communicated and honoured.
Transaction Fees: Desire Homemade may charge transaction fees on successful sales. The fee structure depends on your chosen membership plan.
4. Shipping and Fulfilment:
Timely Shipping: You agree to ship orders promptly and within the specified handling time or the requested order fulfilment date.
Shipping Information: Provide accurate shipping information and tracking details to buyers where applicable.
Shipping Costs: Clearly state shipping costs for different regions and methods in your listings.
5. Returns and Refunds:
Return Policy: Clearly outline your return and refund policy in your listings. Buyers should know the conditions under which they can request returns or refunds.
Communication: Communicate with buyers about returns and refunds in a timely and professional manner.
6. Customer Communication:
Prompt Communication: Respond to buyer inquiries and messages promptly and professionally.
Resolution: Work collaboratively with buyers to resolve any issues, disputes, or concerns that may arise.
7. Disputes
Work collaboratively with buyers to resolve any issues, disputes, or concerns that may arise. If this fails Desire Homemade may mediate between you and the seller to facilitate a mutually acceptable resolution. We may ask you for more information or evidence if needed and you agree to supply this promptly. Our decision on any case is final and binding with no further avenues for appeal.
8.. Prohibited Activities:
As a seller on Desire Homemade, you agree not to engage in the following activities:
Misrepresentation: Do not provide false or misleading information about your products, prices, or policies.
Spam: Do not engage in spammy or unsolicited promotional activities.
Intellectual Property Infringement: Do not list products that violate the intellectual property rights of others.
9. Termination:
Desire Homemade reserves the right to suspend or terminate your seller account or access to the platform at any time, for any reason, including violation of these Terms.
10. Liability:
You acknowledge that Desire Homemade is not responsible for the quality, legality, or accuracy of the products you list and sell. You agree to indemnify and hold Desire Homemade harmless from any claims, damages, liabilities, and expenses arising from your use of the platform.
11. Changes to Terms:
Desire Homemade may update these Seller Terms and Conditions from time to time. You are responsible for regularly reviewing these Terms to stay informed about any changes.
12. Contact Us:
If you have any questions, concerns, or requests related to these Seller Terms and Conditions, please contact our Seller Support team at [email protected].
Thank you for choosing Desire Homemade as your platform to showcase and sell your unique products.
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