Effective: 21 August 2023

Thank you for choosing Desire Homemade, your trusted platform for bespoke and handcrafted items. We understand that occasionally you may need to return or exchange an item. This policy outlines the framework for returns and exchanges on our multivendor platform.

1. Vendor-Specific Policies:

Every vendor on Desire Homemade operates under their unique returns and exchanges policy.

Before making a purchase, it’s essential for customers to review the return and exchange policy specified on the vendor’s store page.

These vendor-specific policies dictate whether an item can be returned or exchanged, under what conditions, and within which timeframe.

2. Responsibility:

Returns and exchanges are entirely dependent upon the individual vendor’s policy.
Desire Homemade facilitates the platform, but all decisions related to returns and exchanges are at the discretion of the individual vendor.

3. Initiating a Return or Exchange:

To initiate a return or exchange, please contact the respective vendor directly through their store page.
Ensure you provide all relevant details such as order number, purchase date, and reason for return or exchange.

4. Packaging and Shipping:

In the event a return or exchange is approved by a vendor, items should ideally be returned in their original packaging.
Shipping costs related to returns or exchanges are typically borne by the buyer unless the vendor’s policy specifies otherwise.

5. Refunds:

Once a return is received and inspected by the vendor, the buyer will be notified of the approval or rejection of the refund.

If approved, the refund process will be initiated, and the amount will typically be credited back within a timeframe specified by the vendor.

6. Disputes:

In the event of a disagreement between the buyer and the vendor concerning a return or exchange, Desire Homemade encourages both parties to communicate amicably and reach a mutually beneficial resolution.
While Desire Homemade doesn’t dictate return and exchange terms, our support team is available to assist in mediating disputes. Please see our Buyer Protection Policy for more details.

7. Feedback:

Buyers are encouraged to leave feedback for vendors, reflecting their experiences. This assists future buyers in making informed decisions.

8. Changes to This Policy:

While this overarching policy remains consistent, individual vendors may modify their return and exchange policies. Always refer to the vendor’s current policy before making a purchase.

For Assistance:

For any further assistance or questions related to our platform (not specific vendor policies), please reach out to our support team at [email protected].

Thank you for being a valued member of our community. Your trust and satisfaction are paramount to us. Always ensure you are well-informed and comfortable with a vendor’s policies before making a purchase.